This unit describes the performance outcomes, skills and knowledge required to manage on-course golf shop operations according to the organisation's operational plan and client needs.

This unit applies to individuals working in golf professional and golf management roles in the Australian sport industry.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Access and interpret business and marketing plans to identify on-course golf shop operational objectives.
Consult with senior management to confirm golf shop operational objectives and own responsibilities in meeting golf shop operational objectives.
Set measurable performance targets for marketing activities.
Plan and conduct market research to identify client needs.
Develop, plan and conduct promotional activities to meet performance targets.
Develop and implement contingency plans according to organisational policies and procedures.
Negotiate arrangements with suppliers to support promotional activities.
Roster staff to meet operational needs.
Recruit and induct new staff members according to organisational policies and procedures.
Plan and deliver training to staff about golf shop products and services, performance targets and client needs according to organisational policies and procedures.
Monitor performance of golf shop staff against organisational standards of conduct, appearance, advice and service.
Promote training and professional development opportunities to staff.
Select stock according to client base and needs.
Design golf shop layout and presentation to support market position and promote client flow according to organisation marketing plan.
Develop and implement layout and visual merchandise checks and implement improvements.
Define and communicate standards for visual presentations and displays to staff.
Assess client response to space allocations in consultation with staff.
Implement custom fitting and club repair services to meet client needs.
Implement hire service to meet client needs.
Develop tuition programs and deliver individual and group coaching according to organisational policies and procedures.
Develop and implement pricing policies according to organisational marketing plans.
Monitor pricing trends and changes and communicate to staff.
Monitor and document stock levels according to organisational policies and procedures.
Repair and replace faulty equipment according to organisational policies and procedures.
Monitor golf operations to identify course ideal and maximum rounds played per day and per week.
Consult with stakeholders on event scheduling.
Check course renovations and maintenance and assess implications for scheduling events and groups.
Market and make group bookings according to organisational policies and procedures.
Coordinate group bookings with food and beverage staff.
Monitor tee sheet activity and handicapping records.
Collect, analyse and document data on golf operations.
Analyse golf operations data against operational objectives and performance standards to evaluate operational performance.
Disseminate information on golf operations according to organisational policies and procedures.
Review and reflect on own performance to identify areas for improvement.

Assessment Cover Sheet

SISSGLF007 - Manage on-course golf operations

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISSGLF007 - Manage on-course golf operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: